Contact
Talk to us.
Support is by email. Every message gets a reply from a person, within 24 hours, seven days a week.
Support
support@myrieon.com
Help with your server, your account, or getting started. Include your server's address and what you were doing when the problem started.
Billing
billing@myrieon.com
Invoices, refunds, cancellations and payment questions. Write from the email address on your account.
Response times
| What | When |
|---|---|
| Support and billing | Answered within 24 hours, every day. Most replies go out between 7 and 11 pm Central. |
| Abuse, security, DMCA and legal | Treated as priority and handled as soon as they arrive, at any hour. |
| Outages | Posted on our status page, status.myrieon.com, as they happen. |
We don't offer phone support. Email means every answer is written down and nothing gets lost between shifts.
Other contacts
| Address | For |
|---|---|
| abuse@myrieon.com | Reporting a server that breaks our Acceptable Use Policy |
| security@myrieon.com | Security vulnerabilities and compromised accounts |
| dmca@myrieon.com | Copyright notices under our DMCA Policy |
| privacy@myrieon.com | Data access, correction and deletion requests |
| legal@myrieon.com | Legal process and everything else formal |
The company
Myrieon LLC, a limited liability company registered in Texas, United States.