Refund Policy
This policy forms part of the Terms of Service.
How billing works
Each server is its own monthly subscription, billed in advance by card through Stripe. It renews automatically until you cancel it or delete the server.
Two ways to stop paying for a server
| You... | The server | Your money |
|---|---|---|
| Delete the server | Stops immediately. Its files are kept for 7 days in case the deletion was a mistake, then erased. | The unused part of the month becomes account credit, straight away. |
| Cancel from the Billing page | Keeps running until the end of the month you have paid for, then stops. Its files are kept for 30 days, then erased. | Nothing is credited, because you use the time you paid for. |
Account credit
Credit is kept on your account and applied automatically to your next invoices, for any server on the account, until it is used up. You do not need to ask for it.
Credit comes from deleting a server before the end of its month, from making a server smaller partway through a month, and from service credits under the Service Level Agreement.
Credit is not transferable to another account, and apart from the cases below it is not paid out in cash.
Refunds to your card
| Situation | What you get |
|---|---|
| First purchase, within 72 hours | A full refund of that payment, no questions asked. Any credit that the same payment produced is removed. |
| Leftover credit when you close your account | Credit from deleted or downsized servers is refunded on request, if you ask within 30 days of closing. SLA service credits are not refundable. |
| Account terminated for breach of the Acceptable Use Policy | No refund, and any credit is forfeited. |
| A chargeback has been opened | No refund while the dispute is open. |
The 72-hour window applies once per account, to the first server you pay for.
How to request a refund
Email billing@myrieon.com from the address on your account and tell us which server or how much credit. We answer within 24 hours. Refunds go back to the original payment method; your bank may take 5–10 business days to show it.
Before you open a chargeback
Please contact us first. A chargeback suspends the account while it is investigated, and we can almost always resolve a billing problem faster directly.