Service Level Agreement
Commitment
Myrieon targets 99.5% monthly uptime for paid game servers. That allows approximately 3 hours 39 minutes of unplanned downtime per month.
We publish 99.5% rather than 99.9% because 99.9% is not honestly achievable without redundancy we do not yet have. We would rather state a number we meet.
What counts
Downtime is a period in which your server is unreachable due to a fault in our infrastructure, measured from our monitoring.
Excluded:
- Scheduled maintenance, announced at least 48 hours in advance
- Emergency security patching, announced as soon as practical
- Faults caused by your configuration, mods, plugins, or uploaded files
- Your server being stopped, suspended for non-payment, or asleep under the free tier's sleep-on-empty behaviour
- Failures of your own network or your players' networks
- Force majeure, including power and connectivity failures upstream of us
Credits
| Monthly uptime | Credit |
|---|---|
| Below 99.5% | 10% of the monthly fee |
| Below 99.0% | 25% |
| Below 95.0% | 50% |
Credits are applied to future service, are not redeemable for cash, and are capped at the fee paid for the affected month.
Claim within 30 days of the end of the affected month, to support@myrieon.com, stating the dates and times. Credits are not applied automatically.
Service credit is your sole and exclusive remedy for failure to meet this SLA.
Status
Current and historical availability will be published at status.myrieon.com,
hosted independently of our infrastructure so that it remains reachable during
an outage.